Frequently Asked Questions
Orders and delivery
Where do you ship to?
We ship throughout the European Union and to the United States.
What are the delivery times?
Your orders are processed within 1 to 3 business days. Then: 2 to 4 days in Portugal, 3 to 7 days in the rest of the EU, 6 to 12 days in the United States. These are estimates: carriers may experience delays.
How can I track my order?
You will receive a tracking number via email as soon as it ships. If the tracking does not update for several days, write to us and we will open an inquiry with the carrier.
Where do our packages ship from?
Our items are printed on demand by partner workshops. Depending on the item, the workshop is located in the European Union (Germany, France, Czech Republic), the United States, the United Kingdom, China, or Australia. This determines whether your package crosses a customs border.
Customs fees for EU customers
If the item ships from a workshop located in the EU
No customs formalities, no extra fees. The price shown is the final price.
If the item ships from the United States, United Kingdom, China, or Australia
The package is imported into the EU. Two elements apply:
- VAT is prepaid for orders under €150 (excluding shipping costs), via the IOSS system. You do not pay it again upon delivery.
- A flat customs duty of €3 has applied since July 1, 2026, to each tariff line (customs code) in your order. It is collected by the carrier upon delivery. Two t-shirts under the same code = €3 only once; one t-shirt and one sweatshirt = €3 per category.
Orders of €150 or more
Above €150, the order falls outside the IOSS system. Import VAT, customs duties, and carrier handling fees will then be charged to the recipient upon arrival. If you wish to avoid this, place two separate orders of less than €150 instead.
What about customers in the United States?
Packages shipped to the United States from a non-US workshop are sent DDP: duties are prepaid and you have nothing to pay upon delivery.
Sizes and products
How do I choose my size?
Check our size guide. All measurements are taken flat, in centimeters. If in doubt, choose the size up.
Why is my item slightly different from the photo?
Our piece-dyed or pigment-dyed items naturally show slight variations in shade: this is a characteristic of the process, not a defect. Our tie-dye t-shirts are hand-dyed: each piece is unique and the pattern will never be identical to the photo.
How do I care for my clothes?
Machine wash cold (maximum 30°C), do not bleach, tumble dry low, iron gently avoiding the print. Specific instructions are on each product page.
Returns and refunds
Can I return an item?
Yes. You have a 14-day right of withdrawal as provided by European law, and we add a 30-day return window from delivery for unworn items.
Who pays for return shipping?
Return costs are the responsibility of the customer. We recommend tracked shipping: the item remains your responsibility until received.
When will I be refunded?
Within 14 days after receipt and verification of the return, to the original payment method.
What if my item is defective?
Write to us within 14 days after delivery at infos@mutah.fr with photos. We cover the return costs and offer a replacement or a full refund. Your legal rights regarding the guarantee of conformity (minimum 2 years) remain unchanged.
Which items are not returnable?
For hygiene reasons, unsealed underwear and socks cannot be returned. Personalized items and gift cards are not eligible.
Contact us
A question not listed here? Write to us at infos@mutah.fr. We respond within 2 business days.